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We aim to ship your order within 15 days after payment is successfully processed. Generally, we use DHL or FedEx for delivery, and it usually takes 3-7 working days to arrive, depending on customs clearance. Please note that pre-order items may take up to one month to ship.

Shipping is free! However, please note that our prices do not include tariffs or local taxes, which depend on your country’s customs policies. The buyer is responsible for any additional customs charges.

Once your order is shipped, we’ll send you an email with your tracking number. You can easily track your order from there. If there’s a significant delay, we’ll notify you as soon as possible.

We price our products in US dollars. If you see a price in a different currency, it’s for reference only. The final amount you pay is based on the exchange rate used by your bank or payment provider.

Payment issues can occur due to credit card limits, payment account settings, or security measures by your bank. If you’re using a credit card, contact your bank to check if the transaction was flagged. If you’re still having trouble, just email us your order number and a screenshot of the error to support@maxtangcomputer.com, and we’ll help resolve it!

We accept credit card payments and PayPal. You can use cards from Visa, Mastercard, Maestro, American Express, JCB, Visa Electron, Discover, and Diners Club.

You can cancel your order before it is shipped. Just contact us as soon as possible! If your order has already been shipped, unfortunately, we cannot cancel it, but don’t worry—you can still return it once you receive it. Reach out to us, and we’ll guide you through the return process.

We want you to be happy with your purchase! If for any reason you need to return an item, simply email us at support@maxtangcomputer.com, and we’ll walk you through the return process.

If your order arrives damaged or with missing items, please keep the packaging and take photos of the damaged package and the items you received. Then, contact us right away at support@maxtangcomputer.com. We’ll resolve the issue as quickly as possible!

Yes, we provide a one-year (12-month) limited warranty on all our consumer electronics. If you experience a manufacturing defect from the date of delivery, we’ll be happy to repair or replace your product.

If your product has a defect, just email us at support@maxtangcomputer.com with details of the issue. Once we confirm the warranty claim, we’ll guide you through the process to return your item for repair or replacement.

If you have any other questions or need further assistance, feel free to contact us through our Contact Page or by emailing us at support@maxtangcomputer.com. We're happy to assist you!