Return & Refund Policy
Maxtang Return & Refund Policy
Return Period
We offer a 30-day return policy starting from the day you receive your product. If you're not completely satisfied with your purchase, please contact us within 30 days to initiate a return.
Product Condition
To be eligible for a return, the product must be in its original condition, including all packaging, accessories, and documentation. Products that show signs of misuse or damage may not qualify for a full refund.
Return Process
- Contact Us: Reach out to our customer service team at support@maxtang.com with your order details and reason for return.
- Approval: Once your request is reviewed and approved, you will receive detailed instructions and, if applicable, a return shipping label.
- Ship Your Item: Package your item securely and send it back following our provided guidelines.
Shipping Costs
- For returns due to product defects or quality issues, Maxtang will cover the return shipping costs.
- For returns not related to quality issues (e.g., buyer's remorse), the customer is responsible for return shipping fees.
Refunds & Exchanges
After we receive and inspect your returned product, we will notify you of the refund status. If approved, refunds will be processed to your original payment method within 3-5 business days. Alternatively, if you prefer an exchange, please let us know and we will work with you to arrange a replacement, subject to availability.
Contact Us
If you have any questions or need further assistance with your return or refund, please contact our customer support at support@maxtang.com.
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